Thursday, April 26, 2012

Microsoft Is Missing An Opportunity On The Virtual Corporate Desktop But It Is Not Too Late


I like my iPad but it does have its limitations.  I still like my Windows desktop PC with its full featured operating system, applications, peripherals, and hardware.  The iPad has a long way to go to fully replace the desktop PC.   My iPad hasn’t replaced my PC experience, it has supplemented it.  Microsoft has nothing to worry about in losing me as a customer any time soon.  But according to an article in CRN Microsoft is worried that I will virtually login to my desktop PC at work and somehow they will be losing money.  Microsoft feels that since I will be getting the “Windows PC experience” on a device with a non-Microsoft operating system they have lost money.  Microsoft believes that anything with an operating system that isn’t sold by them is a lost sale.  Starting with Windows 8 Microsoft will be charging corporate users extra for logging into their work PC’s with their non-Windows devices.  They will not be charging corporate customers to login to their PC’s if they are using a Windows 8 tablet though.


When I first heard about the CRN article in Fudzilla I was shocked.  Basically Microsoft has taken a golden opportunity to make money and gain market share and has traded it for a really short sighted policy that will only upset customers.  When someone logs into a PC from a non-Windows device it says a few very important things.  First, that person (through their company) has already bought Windows 8 on one computer.  Second, that person is acknowledging that they need Windows 8 to do something that their mobile operating system can’t do!  Effectively the user is just using their iOS or Android device as a very expensive (but portable) keyboard and monitor.  Finally, users do not want to use Windows 8 on a portable device.  When you think about it, why would someone want to log into their Windows 8 desktop when they can use a Windows 8 tablet or phone and just synch their data?  Is Microsoft anticipating that users will stay with their current mobile device and reject Windows 8?  Personally, I would love to have a tablet that had the hardware quality and easy to use interface of an iPad but with a Windows operating system.  Why would I want to use a “foreign” operating system to log into the operating system that I really want to use?  Microsoft is just going to frustrate IT departments, corporate management and users with another licensing fee.  This is just going to generate bad public relations and miss an opportunity for Microsoft to really cash in.

Instead of trying to stop iOS and Android from “invading” the Microsoft Operating system “space” they should be “invading” the iOS and Android “space.”  Microsoft should make it extremely easy for iOS and Android users to log into and use a Windows 8 operating system.  Monetize the situation by designing and selling apps for iOS and Android made by Microsoft to log into Windows 8.  By making those apps compatible with Windows 8 users will actually be demanding that Windows 8 be on their desktops in order to work with their personal devices like the iPad.  The sale of these apps and the demand for Windows 8 driven by those apps will monetize this “loss of revenue” from non-Windows operating systems that users will like.  Once users start logging into Windows 8 from their personal devices run an advertising campaign with a very simple pitch, “Why use a tablet to log into Windows 8 when you can have Windows 8 on your tablet?”  By selling remote login apps, driving demand for Windows 8 on the desktop and generating demand for Windows 8 on tablets Microsoft can win the fight for the virtual and the mobile desktop.  

Instead Microsoft is implementing a defensive licensing fee strategy that will only keep the competition at bay for so long.  There is still time for Microsoft to turn things around and become competitive with mobile devices.  Mobile tablets and smart phones are changing the way that people think about computers.  These new devices are different from the computers in boxes under our desks that we are so used to.  Operating systems will be with us regardless of the container that manufacturers sell them in.  Microsoft is still in a strong position to be in the operating system business, they just need to think outside of the “box.”  Microsoft needs to get away from the mindset of one box one operating system.  Many of these new smart devices are really peripherals that extend operating systems beyond the one box one operating system model onto virtual desktops.  Instead of losing market share to these devices Microsoft should see that their market has merely expanded because of the virtual desktop and they need to grow in that direction with their users.
  


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